Customer Service


Shipping & Delivery

Shipping prices, methods, policies, times and availability are not guaranteed and are subject to change at any time without notice.

 

Privacy & Security

We are committed to protecting your privacy. All of your ordering information -- including your name, address, and credit card number -- is encrypted for maximum security. We further pledge never to sell this information to others.


Returns & Replacements

All the products we sell are selected by players and coaches, thus we truly believe you will be pleased with the products and services we provide. We understand, however, that occasionally you may have to return something to us for a variety of reasons and to make it easier we have a no-hassle return and exchange policy.

 

If the item you receive is not right, whatever the reason, return it to us within 30 days and we will promptly refund your money or exchange it for something else. For a full refund or exchange, the item must be returned in its original condition and if sold as a set (i.e. warm-up pant and jacket) it must be returned as a set. Almost all items that have been worn outside (especially shoes) will show signs of wear and will no longer be in original condition, thus it is important to try everything on indoors or we cannot accept or process your return. If we sent you the wrong item in error, we will, of course, pay the shipping costs. We ship all exchange orders back to you for FREE (Priority Mail or ground service) in appreciation of your business with us.

 

If I receive a defective item, what is the return procedure?

Every item that we sell meets our highest standards for quality and performance. Many of the items we sell require special care because of the materials they are made of (leather, latex foam, ortho glass, performance fabrics, etc). It's our experience that through proper care and normal use almost all defects for apparel and footwear will be evident in the first 60 days after the purchase. For this reason you may return any defective item for 60 days after the date of purchase for an exchange or full refund. You may also notice that some non-apparel and non-footwear items have extended warranties that will of course be honored during the life of their guarantee.

 

We also recognize that in extreme circumstances, an item you have owned for more than 60 days, even one that does not show excessive wear or maintenance neglect, may truly be defective. Our goal is to honestly evaluate every return and make a reasonable decision on every claim. We have designed our Returns process to support a reasonable cost of doing business and avoid needless waste.

 

Where do I send Returns?


Soccer Pro LLC Returns
2737 El Camino Real
Redwood City, CA 94061

 

(We cannot be responsible for packages lost en route to our company.)

 

Please understand that we cannot accept COD's or packages marked "Bill Recipient" and please keep the receipt or tracking number of your returned package in the event it is delayed or lost in transit. All refunds will be for merchandise only, we cannot refund shipping costs unless the item was sent in error.

 

Even special order items sent to you directly from the manufacturer should be returned to:

 

Soccer Pro, LLC Returns
2737 El Camino Real
Redwood City, CA 94061

 

There are no returns allowed on customized items (printed apparel, bags, hats, etc), videos, or CD's with opened packaging.

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